Flatpackhero.co.uk Privacy Policy

Data Officers Name: Ian James

Address: Flatpackhero.co.uk, Creative Media Centre, 45 Robertson Street, Hastings, East Sussex, TN34 1HL

Phone Number: 07942 065286

E-mail: info@flatpackhero.co.uk

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contact details and characteristics (for example, name and contact details for us to come to your premises to carry out the work, email address and contact telephone number)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

The processing of your order or enquiry

We use the information that you have given us in order to answer your enquiry, process any order you make and make you aware of any offers we may have.

We do not share this information with any other business, third party or organisation.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• We have a contractual obligation.
• We have a legal obligation.
• We need it to perform a public task.
• We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your contact information for general enquiries for 12 months. We will then dispose your information by deleting it off all servers and databases.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us via the address and contact details at the top of this privacy policy if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Flatpackhero.co.uk, Creative Media Centre, 45 Robertson Street, Hastings, East Sussex, TN34 1HL

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address and contact details           

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk